Generic Downloading Instructions!
Please try the basic instructions below… if you are still not able to download, please help us to help you by providing more information about the exact problem, such as the exact and full wording of any error messages you are receiving. Also, the type of device you are trying to download your purchase to and the Internet browser that you are using are very helpful in pinpointing the source of the problem. Praying for success!
Trying to download to a WINDOWS OR MAC COMPUTER?
The vast majority of Windows-based and Mac computers already have the extraction program built in to handle ZIP files.
When you click the download link in the order confirmation email you received, the download will begin immediately and the file will be saved to the folder on your hard drive that you have set up for download items… the factory default for MOST computers is the “DOWNLOADS” folder.
Once the file has finished downloading to your computer, click on the folder that contains the files. The files should then "unzip" and you should be left with another folder... open it and you should see the 2 messages (file name ends in .mp3). You can then listen to the messages on your computer, copy them to a CD (1 message per CD), or transfer them to a portable device, such as the popular iPod.
Trying to download to an APPLE iPad or iPhone?
(1) The easiest option is to download first to your computer and import the downloaded files into your iTunes, THEN sync with your iTunes to transfer the MP3 files to your iPad/iPhone; OR
(2) You can search the Apple App Store and download an app that can download ZIP files directly to your Apple device.
There are many zip/unzip utility apps available from the Apple App Store. Just open the App Store on your iPhone or iPad, then search for “UNZIP”. You will see many choices that range from free to $10. Many have ratings from other users that can be very helpful in making the decision on which one you would like to download from the App Store. iZip is one of the free apps that works well... just remember that most FREE apps will have ads that can be distracting... you can usually eliminate ads if you purchase an app.
Trying to download to an ANDROID Tablet or Cell Phone?
1) The easiest option is to download the files first to your computer and import the downloaded files into your music player. Once downloaded to your computer, transfer the MP3 files to your Android tablet or smartphone; OR
2) To download directly to an Android device, you will need to download an app from the Google Play or Amazon App stores that can handle ZIP files. Search for “UNZIP”. You will see many choices that range from free to $10. Many have ratings from other users that can be very helpful in making the decision on which one you would like to download from the Google Play or Amazon App Stores. Most FREE apps will have ads that can be distracting... you can usually eliminate ads if you purchase an app.
Once the app opens the ZIP file, the music or messages are standard MP3 files and can be listened to in the Music app that comes with your phone.
If you have difficulties with the download process, please send us a detailed description of the problem you are having that needs to include EXACT and COMPLETE wording of any error messages so we can troubleshoot the problem successfully. Send all download problems or questions to: help@elijahliststore.com. Telephone support is not available for download items.